At Tentation Latina, we want you to love your accessories. If a regular priced item isn’t completely right for you, here’s how to make a return or exchange.
1. Right of withdrawal (Deadline)
You have 10 days notice after the date of receipt of your package to request a return for a refund or exchange.
2. Article eligibility conditions
For the return to be accepted, the products must be in their original condition:
Handbags and Wallets: Must not have been used. They must be returned with all their labels attached, their plastic protections and in their original packaging.
Scrunchies and hair accessories: For strict hygiene reasons, these items must never have been worn or removed from their sealed packaging.
3. Sale Items (Final Sale)
⚠️ Please note: Only regular priced items are eligible for a return. All items on sale, on promotion, or purchased with a promotional code are considered final sales. They cannot be returned, exchanged or refunded.
4. Shipping costs for returns and exchanges
Shipping costs for returning an item or for an exchange are the sole responsibility of the customer and are not refundable.
For a refund: Only the price of the product will be refunded (the initial delivery costs are not).
For an exchange: You will be charged for return shipping costs to send the item back to us, as well as shipping costs to send you the new replacement item.
Final sale: Any merchandise reduced by 50% or more cannot be returned or exchanged.
Tip: We strongly recommend using a delivery service with tracking (traceability number). We cannot guarantee that we will receive your return package, and a package lost by the carrier without tracking cannot be refunded.
5. Return procedure
Send us a request by email to: info@tentationlatina.ca indicating your name and order number.
Wait for confirmation from our team who will send you the exact return address.
Pack the items carefully to avoid damage during transport and drop off the package at the post office.
6. Refunds
Once your package is received and inspected by our team, we will send you an email to notify you of the approval or refusal of your refund. If the return is approved, the refund will be automatically processed to your credit card or original payment method within 5-10 business days.